Returns & Exchanges
At Asim Jofa, we strive to ensure your complete satisfaction with our luxury collections. If you are not entirely satisfied with your purchase, we offer a seamless return and exchange process within 14 days of delivery for unworn and unstitched items.
Initiate Request
Contact our dedicated customer support team via email or WhatsApp with your order number and clear images of the product you wish to return or exchange.
Quality Inspection
Once your request is approved, securely pack the item in its original Asim Jofa packaging, ensuring all tags, labels, and the original invoice are included.
Ship the Parcel
Send the package back to our fulfillment center using a trackable courier service; please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Processing & Refund
After our quality assurance team verifies the condition of the returned goods, your exchange will be dispatched or a store credit/refund will be processed within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing